Sauna to go?
Terms and Conditions
Our goal is to make your sauna buying experience simple, efficient and easy and our promise is to ensure your satisfaction. Shipping damage claims are rare, but they do happen. In the event of shipping damage, we will promptly replace or fix the damage to your satisfaction. Should you need to return an item to us, please note our Cancellation and Return Policies below:
This Agreement (“agreement”) is made between LITTLE NERO GmbH organized under the laws of Germany (“we,” “our,” “us”) and the person (“consumer,” “purchaser,” “you,” “your”) who purchases products or services with littelnero.de website (the “website”) or over the phone from LITTLE NERO GmbH. In consideration of the foregoing parties’ individual rights and responsibilities, the parties hereby agree as follows:
Section 1. Placing an Order
1 After you select a product, add it to your cart, and proceed to checkout, the website will direct you to a safe payment page where you will be able to place an order by following the instructions.
2 Once you select a payment method and enter all necessary information, your order is submitted and you will automatically receive email verification of your. We will contact you and inform you when we expect to ship your order. Our carrier will contact you to confirm a specific time and date of delivery. If you have any questions, please contact us by phone or email at: shipping@littlenero.de. Our customer support team is happy to answer your questions.
3 This Agreement also applies to orders placed by phone. All phone calls may be recorded for training and quality purposes. Phone call records containing sensitive monetary information (like credit card details) are deleted immediately after such phone calls are ended.
4 We reserve the right to refuse service to anyone for violating our policies at any time.
Section 2. Returns
1 If you are not satisfied with our products, you may return the item in its original package within fourteen (14) days for an exchange or a refund. The 14 days begins from the day that the delivery was made. Credit will be issued after the product is returned and inspected.
2 The shipping charge for the return of the kit is deducted from the total refund. If free shipping was offered, two shipping charges, the delivery and the return, will be deducted from the total refund.
3 To return an item, you must email or call us to receive a Return Authorization Number. Shipments without a Return Authorization Number, or assembled items will not be accepted for return.
4 Shipments returned without original packaging will be charged an additional 5% on return.
5 You, the purchaser, will be charged for any missing or damaged parts.
Section 3. Cancellation Policy
1 Orders for modified or customized products may be cancelled prior to delivery, but the purchaser will be responsible for 10% of the purchase price.
2 Orders for non-modified products may be cancelled without obligation for payment within fourteen days after date of order if they have not been shipped.
3 After an order is shipped, you may cancel an order only by contacting customer service and obtaining a Cancellation Number. The purchaser will be responsible for paying for the entire cost of shipping the products both from and back to our warehouse.
4 Sometimes shipments in transit might be delayed because of the carriers we cannot control. In that case we notify a customer of the change in delivery date/time which means that the clients has deemed to have accepted it. When cancelling at this point, the purchaser will be responsible for the entire cost of shipping the products both from and to our warehouse.
5 All cancellations may be subject to credit card processing and any additional associated fees.
6 Custom orders, private label or non-standard sauna models are non-refundable.
Section 4. Installation
1 The product will include a written installation manual. You must follow the instructions. Failure to follow the manual will relieve us of any accountability for damage to the products.
2 Our products are purchased as Do-It-Yourself kits for assembly by the consumer/you or a handyman hired by the consumer. Although the assembly process varies from person to person, it usually takes 1-2 hours for 1 or 2 people to assemble LITTLE NERO.
Section 5. Payment
1 All orders must be paid in full before shipping from our warehouse.
2 If your order is not paid in full prior to the scheduled shipment date, your order will be delayed and your delivery date rescheduled.
Section 6. Transport
1 The price calculated in the order will include the cost of transport.
2 Prior to the delivery date we will contact you for information about the delivery location and any special access issues that might be present at the place of delivery.
3 On the scheduled delivery date you must ensure that an adult is in attendance to sign the delivery papers. The shipment will be delivered to the first floor, first door. Due to the overall weight in excess of 350kg it is recommended for deliveries to upper levels or restricted access to have helpings hand standing on the customers behalf.
4 The product must be inspected upon delivery, and you must notify the delivery personnel and our sales representative if there are any damaged items or missing parts. Be certain to take photographs of any damaged merchandise. Do not send damaged parts back with delivery personnel.
5 You may want to check the components before the driver leaves to ensure that the contents do not have concealed damage. The driver may refuse to allow you the time to open the entire package. If this is the case, please note, “Possible Concealed Damage” on the delivery receipt. Open the package as soon as possible, but not later than 5 days after the delivery, to inspect for damage.
6 If an order is refused during delivery or no adult is present, the customer will be responsible for the entire cost of shipping products from and back to our warehouse.
7 We are not responsible for any personal injuries, death or property damage resulting from the third party delivery vehicle or their personnel.
Section 7. Refusing a Freight Shipment & Freight Carrier Fees
1 If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Call us before refusing any shipment.
Please note that any additional freight carrier’s fees such as re-delivery are the responsibility of the customer unless otherwise noted on your order. Liftgate service and delivery notification are standard with all orders. If additional services are requested by you and billed to us, all such fees shall then be re-billed to your credit card. If the freight carrier is unable to deliver the freight due to problems with contacting you or setting up delivery appointments, storage fees may be assessed by the carrier. In such cases, all storage fees are the responsibility of the customer and shall be billed to your credit card.
Section 8. Replacing Parts
1 You must check the products at time of delivery to determine if any parts are missing or have been damaged during delivery. You must take photographs of any damaged parts.
2 We will repair or replace, at no charge, any missing or defective parts if reported to us within five (5) business days after delivery together with photographic evidence of the damaged or defective parts. After such period, replacement parts are available at our standard prices.
Section 9. Care and Upkeep of the Product
1 Suyaki wood requires almost no maintainance. It is fragile to physical damage though.
2 The natural characteristics of the wood mean that the sauna may settle and cracks, splits, and the movement of timbers may take place following installation. Although unlikely such minimal movement may make it necessary to adjust the door as a result of drops, warps, expansion or contraction. Such minor adjustments do not signal any defect in the structure, are not covered by the warranty and are the responsibility of the consumer.
Section 10. Warranty
1 All structures come with a manufacturer’s two year limited warranty that does cover damage to the product only when the below instructions were followed:
• The structure must be installed within 1 month of delivery
• Upon arrival of the product and before assembly it has to be stored in a dry place.
• The product must be installed following the installation manual
• The structure must be assembled on a proper foundation (leveled concrete slab, concrete blocks, gravel, or a deck)
• The structure’s roof must be properly installed
• No alterations were made to the product by a third party.
Section 11. Various
1 Any data we collect from you in connection with your use of our website, any order you submit, any payments you make or any interaction you have with our company is subject to our Privacy Policy.
2 We are not liable for any losses or harm resulting from any cause outside our reasonable control including, without limitation, natural disasters, severe winds, severe storms and similar forces.
Section 12. Errors, Inaccuracies and Omissions
1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders without prior notice (including after you have submitted your order).
Section 13. User Comments, Feedback and Other Submissions
1 If you send us reviews, photos, comments, ideas, proposals, suggestions, plans, material, or something similar, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
2 We may, but have no obligation to, monitor, edit or remove content on our website.
Section 14. Modification to the Products and Prices
1 Prices for our products are subject to change without notice.
2 We reserve the right at any time to modify or discontinue products without notice.
auna buying experience simple, efficient and easy and our promise is to ensure your total satisfaction. Shipping damage claims are rare, but they do happen. In the event of shipping damage, we will promptly replace or fix the damage to your satisfaction. Should you need to return an item to us, please note our Cancellation and Return Policies below:
This Agreement (“agreement”) is made between M.I.N.K.S Film und Fernsehproduktion GmbH organized under the laws of Germany (“we,” “our,” “us”) and the person (“consumer,” “purchaser,” “you,” “your”) who purchases products or services with LITTLE NERO.de website (the “website”) or over the phone from M.I.N.K.S Film und Fernsehproduktion GmbH. In consideration of the foregoing parties’ individual rights and responsibilities, the parties hereby agree as follows:
Section 1. Placing an Order
1 After you select a product, add it to your cart, and proceed to checkout, the website will direct you to a safe payment page where you will be able to place an order by following the instructions.
2 Once you select a payment method and enter all necessary information, your order is submitted and you will automatically receive email verification of your. We will contact you and inform you when we expect to ship your order. Our carrier will contact you to confirm a specific time and date of delivery. If you have any questions, please contact us by phone or email at: shipping@littlenero.de. Our customer support team is happy to answer your questions.
3 This Agreement also applies to orders placed by phone. All phone calls may be recorded for training and quality purposes. Phone call records containing sensitive monetary information (like credit card details) are deleted immediately after such phone calls are ended.
4 We reserve the right to refuse service to anyone for violating our policies at any time.
Section 2. Returns
1 If you are not satisfied with our products, you may return the item in its original package within fourteen (14) days for an exchange or a refund. The 14 days begins from the day that the delivery was made. Credit will be issued after the product is returned and inspected.
2 The shipping charge for the return of the kit is deducted from the total refund. If free shipping was offered, two shipping charges, the delivery and the return, will be deducted from the total refund.
3 To return an item, you must email or call us to receive a Return Authorization Number. Shipments without a Return Authorization Number, or assembled items will not be accepted for return.
4 Shipments returned without original packaging will be charged an additional 5% on return.
5 You, the purchaser, will be charged for any missing or damaged parts.
Section 3. Cancellation Policy
1 Orders for modified or customized products may be cancelled prior to delivery, but the purchaser will be responsible for 10% of the purchase price.
2 Orders for non-modified products may be cancelled without obligation for payment within fourteen days after date of order if they have not been shipped.
3 After an order is shipped, you may cancel an order only by contacting customer service and obtaining a Cancellation Number. The purchaser will be responsible for paying for the entire cost of shipping the products both from and back to our warehouse.
4 Sometimes shipments in transit might be delayed because of the carriers we cannot control. In that case we notify a customer of the change in delivery date/time which means that the clients has deemed to have accepted it. When cancelling at this point, the purchaser will be responsible for the entire cost of shipping the products both from and to our warehouse.
5 All cancellations may be subject to credit card processing and any additional associated fees.
6 Customer orders, private label or non-standard sauna models are non-refundable.
Section 4. Installation
1 The product will include a written installation manual. You must follow the instructions. Failure to follow the manual will relieve us of any accountability for damage to the products.
2 Our products are purchased as Do-It-Yourself kits for assembly by the consumer/you or a handyman hired by the consumer. Although the assembly process varies from person to person, it usually takes 1-2 hours for 1 or 2 people to assemble LITTLE NERO.
Section 5. Payment
1 All orders must be paid in full before shipping from our warehouse.
2 If your order is not paid in full prior to the scheduled shipment date, your order will be delayed and your delivery date rescheduled.
Section 6. Transport
1 The price calculated in the order will include the cost of transport.
2 Prior to the delivery date we will contact you for information about the delivery location and any special access issues that might be present at the place of delivery.
3 On the scheduled delivery date you must ensure that an adult is in attendance to sign the delivery papers.
4 The product must be inspected upon delivery, and you must notify the delivery personnel and our sales representative if there are any damaged items or missing parts. Be certain to take photographs of any damaged merchandise. Do not send damaged parts back with delivery personnel.
5 You may want to check the components before the driver leaves to ensure that the contents do not have concealed damage. The driver may refuse to allow you the time to open the entire package. If this is the case, please note, “Possible Concealed Damage” on the delivery receipt. Open the package as soon as possible, but not later than 5 days after the delivery, to inspect for damage.
6 If an order is refused during delivery or no adult is present, the customer will be responsible for the entire cost of shipping products from and back to our warehouse.
7 We are not responsible for any personal injuries, death or property damage resulting from the third party delivery vehicle or their personnel.
Section 7. Refusing a Freight Shipment & Freight Carrier Fees
1 If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Call our service department at 02 8294 2322 option “2” before refusing any shipment.
Please note that any additional freight carrier’s fees such as re-delivery are the responsibility of the customer unless otherwise noted on your order. Liftgate service and delivery notification are standard with all orders. If additional services are requested by you and billed to us, all such fees shall then be re-billed to your credit card. If the freight carrier is unable to deliver the freight due to problems with contacting you or setting up delivery appointments, storage fees may be assessed by the carrier. In such cases, all storage fees are the responsibility of the customer and shall be billed to your credit card.
Section 8. Replacing Parts
1 You must check the products at time of delivery to determine if any parts are missing or have been damaged during delivery. You must take photographs of any damaged parts.
2 We will repair or replace, at no charge, any missing or defective parts if reported to us within five (5) business days after delivery together with photographic evidence of the damaged or defective parts. After such period, replacement parts are available at our standard prices.
Section 9. Care and Upkeep of the Product
1 Suyaki wood requires almost no maintainance. It is fragile to physical damage though.
2 The natural characteristics of the wood mean that the cabin may settle and cracks, splits, and the movement of timbers may take place following installation. Although unlikely such minimal movement may make it necessary to adjust the door as a result of drops, warps, expansion or contraction. Such minor adjustments do not signal any defect in the structure, are not covered by the warranty and are the responsibility of the consumer.
Section 10. Warranty
1 All structures come with a manufacturer’s two year limited warranty that does cover damage to the product only when the below instructions were followed:
• The structure must be installed within 1 month of delivery
• Upon arrival of the product and before assembly it has to be stored in a dry place.
• The product must be installed following the installation manual
• The structure must be assembled on a proper foundation (leveled concrete slab, concrete blocks, gravel, or a deck)
• The structure’s roof must be properly installed
• No alterations were made to the product by a third party.
Section 11. Various
1 Any data we collect from you in connection with your use of our website, any order you submit, any payments you make or any interaction you have with our company is subject to our Privacy Policy.
2 We are not liable for any losses or harm resulting from any cause outside our reasonable control including, without limitation, natural disasters, severe winds, severe storms and similar forces.
Section 12. Errors, Inaccuracies and Omissions
1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders without prior notice (including after you have submitted your order).
Section 13. User Comments, Feedback and Other Submissions
1 If you send us reviews, photos, comments, ideas, proposals, suggestions, plans, material, or something similar, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
2 We may, but have no obligation to, monitor, edit or remove content on our website.
Section 14. Modification to the Products and Prices
1 Prices for our products are subject to change without notice.
2 We reserve the right at any time to modify or discontinue products without notice.